DEO's Growth Secrets Podcast for Dental Organizations 139: The Opportunities of Automation in Revenue Cycle Management
Mar 8, 2022
Sina S. Amiri, Vice President of Business Development at Zentist, shares her expertise on automating revenue cycle management in dental practices. She discusses how automation can reduce costs and human error while navigating the complexities of RCM. The conversation also addresses the potential downsides of automation, strategies for effective implementation, and the critical role of technology in improving cash flow. Sina emphasizes the importance of balancing automation with human creativity and engagement to enhance operational efficiency.
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Automate To Control Labor Costs
- Automate repetitive, low-value tasks to control rising labor costs in dental practices.
- Preserve growth by using automation to avoid adding more staff while improving efficiency.
Solve Harder Problems At Work
- Emmet's son working at Chick-fil-A revealed the importance of solving harder problems for higher wages.
- Emmet emphasizes not making skilled employees do simple tasks that could be automated.
Automation Best For Repetitive Tasks
- Repetitive tasks are well suited for automation, while creative tasks are not.
- Keeping people focused on creative, difficult problems improves job engagement and value.