CX Today The Gritty Truth About AI Voice Agents & Human Empathy
Oct 29, 2025
Sharath Narayana, CEO and co-founder of Sanas, brings his engineering expertise and passion for speech AI to the forefront. He dives into how real-time speech synthesis and accent harmonization are revolutionizing customer experiences. Sharath shares the poignant story behind Sanas, aiming to eliminate bias in communication. He emphasizes the importance of empathy and trust while explaining how his company empowers agents rather than replacing them with AI. With a focus on human-centered design, Sharath envisions a future where technology enhances understanding.
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Stanford Grad's Job Loss Sparked The Mission
- A Stanford CS student lost a contact-center job because callers couldn't understand his accent despite his technical skill.
- That incident inspired Sharath Narayana to build speech tools to remove bias and improve understanding.
Build A Stack To Remove Communication Friction
- Sanas stacks real-time noise reduction, accent harmonization, speech enhancement, and translation to improve cross-language conversations.
- The goal is frictionless understanding so people worldwide can talk without bias or discrimination.
Add Real-Time Speech Understanding To Bots
- Integrate speech-understanding SDKs into voice agents to detect speaker, background, and turn-taking in real time.
- Use this to reduce over-talking, detect fraud, and improve agent-human interactions.