The So What from BCG

AI Agents: The Truth Behind the Hype

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Apr 16, 2025
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INSIGHT

What AI Agents Are

  • AI agents are machines that reason, access multiple systems, learn from feedback, and remember to improve.
  • They solve complex multi-step problems faster and with fewer errors than humans accessing multiple subsystems.
INSIGHT

Myth About AI Agents

  • Not every tool called an AI agent truly qualifies as one.
  • True AI agents combine reasoning, multi-system access, and memory to learn and improve their actions.
INSIGHT

Reality Check on AI Agents' Impact

  • AI agents simplify automating multi-step workflows but won't fix bad data or broken processes.
  • Success needs 70% focus on change management, adoption, upskilling, and process redesign, more than algorithms or tech.
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