Dear Bri: Community Strategy, Fiascos, and Drama How do I deal with potential conflict between members in my online community? with Carrie Melissa Jones, CEO of the CMJ Group
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Oct 1, 2024 Carrie Melissa Jones, an award-winning community builder and CEO of the CMJ Group, discusses conflict resolution in community settings. She emphasizes the importance of proactively addressing potential conflicts and reassessing community values regularly. Carrie shares insights on navigating drama during events, trusting intuition, and fostering transparent communication. Additionally, she explores the balance between competition and collaboration within communities, encouraging leaders to foster trust and integrity for stronger connections.
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Undisclosed Sponsorship
- Carrie Melissa Jones recounts a dinner event within her professional community that caused unexpected conflict.
- A guest, without prior disclosure, announced a corporate sponsor for the meal, upsetting the host and other attendees.
Transparency and Intuition
- Be transparent about sponsorships and motivations to build trust and avoid misunderstandings.
- Honor your intuition if you sense misalignment with someone's values.
Proactive Conflict Management
- Define community values and guidelines to address potential conflict proactively.
- Prepare response templates for guideline violations, potentially using AI tools.
