Dear Bri: Community Strategy, Fiascos, and Drama

How do I deal with potential conflict in my community that I can see coming? with Carrie Melissa Jones, CEO of the CMJ Group

Oct 1, 2024

Carrie Melissa Jones, an award-winning community builder and CEO of the CMJ Group, discusses conflict resolution in community settings. She emphasizes the importance of proactively addressing potential conflicts and reassessing community values regularly. Carrie shares insights on navigating drama during events, trusting intuition, and fostering transparent communication. Additionally, she explores the balance between competition and collaboration within communities, encouraging leaders to foster trust and integrity for stronger connections.

38:54

Creator website

Episode guests

Carrie Melissa Jones

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Effective community management requires proactive communication of values to prevent misunderstandings and escalating conflicts among members.

Navigating potential conflicts involves fostering transparency and reaching out to individuals beforehand, enriching community discussions despite differing perspectives.

Deep dives

Community Identity and Misunderstandings

The episode discusses the instances where individuals may mistake two hosts for one another due to their similar backgrounds or experiences in community building. Both hosts express their amusement at this misconception, emphasizing their distinct identities and contributions to their work. This confusion highlights the importance of personal branding and distinguishing individual voices in the community landscape. They celebrate their differences while also acknowledging the shared insights they bring to discussions about community dynamics.

Intro

3min

Navigating Conflict in Community-Centric Events

8min

Navigating Conflict in Community Spaces

2min

Values and Community Dynamics

8min

Evolving Community Values: When and How to Reassess

2min

Evolving Community Values

15min

In this episode, we’re hearing from Hesitant in Honolulu. Our letter today deals with a sensitive subject between two community members and the question of whether to take a proactive approach or not to try to control the potential conflict.

To better help Hesitant in Honolulu, I invited Carrie Melissa Jones as my guest expert. She is an award-winning community builder, author, social scientist, and consultant who has worked with large enterprises, foundations, non-profits, and leading brands like Discord, Nike, Google, Microsoft, and Airbnb. So, she definitely has the experience and the hard-earned wisdom for the job.

So, tune in for practical ways to stay ahead of any potential conflict, a new way of thinking about competition and community.

In this episode:

(03:27) Drama at dinner

(07:03) Clear is kind and the permission to trust your intuition

(11:49) The communitea: Hesitant in Honolulu’s letter

(13:51) How to proactively approach potential conflict in your community

(19:51) Community mantras

(22:12) Revisiting and reassessing your community values

(25:42) Competition or community?

(32:41 ) Proactively having the hard conversation

(35:31) Building community is work worth doing

Expect: Community management strategies to prevent conflict.

Resources Mentioned:

📖 Carrie’s book: Building Brand Communities: How Organizations Succeed by Creating Belonging.

❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.

💛 Join Ember. The place for go-getter community creators building community-powered businesses.

Noteworthy quotes:

“When people stop making progress in a community, that is when engagement stalls. And similarly with you as a leader, if you as a leader stop making progress with the community, then interest often wanes, progress stalls, engagement drops.“ - Carrie Melissa Jones

Carrie Melissa Jones

🖥️ Website

📱 Linkedin

Bri Leever

🖥️ Website

📩 Newsletter

📹 Youtube

📱 Linkedin

And before you go…

💜 Leave a review on Apple Podcasts

💚 Leave a review on Spotify

That helps the podcast more than you know and I deeply appreciate it. 🙏

Want your story to be next? Submit an anonymous letter about your community conundrum, fiasco, drama, or other dilemma here.

*Dear Bri is produced by Ideablossoms.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more