The CX Leader Podcast | A resource for customer experience leaders Encore: Your CX Career
Apr 16, 2024
Natalie Onions, Vice President of Customer Experience at Customer.io, transitioned from performing arts to CX, bringing a unique perspective to the field. She shares insights on career development for both new and seasoned professionals, emphasizing empathy, curiosity, and collaboration. Natalie discusses essential traits for success and the adaptability needed in a changing landscape. She also highlights the value of diverse teams and customer feedback in driving satisfaction and business growth.
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Natalie's Career Path
- Natalie Onions transitioned from a performing arts background to CX.
- She worked in corporate video, client success, and SaaS before becoming VP of CX at Customer.io.
Gaining CX Experience
- Seek customer interaction in your current role to gain CX experience.
- Understand the business impact of customers to demonstrate CX value.
Essential CX Skills
- Empathy and customer focus are key CX skills that are difficult to teach.
- Adaptability and context-switching are also essential for handling diverse customer needs.