The one with the call center’s call center - Gary Pudles, President & CEO AnswerNet E119

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🎤🎞️The manager’s job is to Unsuck Things That Suck in “The one with the call center’s call center” with Gary Pudles, President & CEO of AnswerNet in CX Passport Episode 119🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:22 Changing ways customers contact brands today

4:29 Blending digital and human in customer contact

7:35 An INTRIGUING option for Small Business contacts

13:19 Front line employee engagement

17:45 Cuba and Caymans in one trip…contrast indeed

20:40 1st Class Lounge

25:08 The CRM is dead?

27:33 Iterative success vs disruption

31:38 Buying a business

32:41 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

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Show notes and other helpful CX & Total VOC content at www.cxpassport.com

Episode resources:

Social media tags: @GaryPudles @answernet

Web: www.answernet.com