AI Change Management That Actually Works

Oct 8, 2025

Josefin Stenmark, a Gen AI modern work lead and Copilot expert, discusses her transition from adult education to AI consulting. She shares effective strategies for prompting AI adoption and highlights the importance of education to alleviate fears of job replacement. Josefin explains the distinction between training and change management, emphasizing a supportive culture. She also details techniques like prompt-a-thons for enhancing collaboration and building personalized AI agents tailored to organizational needs, making technology user-friendly.

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ANECDOTE

From Adult Ed To Copilot Expert

Josefin recounts becoming a Copilot expert by exploring the tool with customers from its early days.
She learned through hands-on assignments and experimentation until she could claim expertise.

INSIGHT

Recaps Drive Faster Follow-Ups

Josefin values Copilot's meeting and daily recaps for staying on top of email and Teams tasks.
Recaps help her deliver faster follow-ups and better solutions to customers.

ADVICE

Design Agents Around Real Needs

Build simple and advanced agents tailored to real organizational needs rather than assuming complexity deters users.
Treat agents like chatbots and design them around clear business problems for faster adoption.

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👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/741

Josefin Stenmark shares her journey from adult education to becoming a Copilot expert, helping organisations embrace AI through practical tools, change management, and prompt engineering. Her insights reveal how crafting, collaboration, and culture shape successful AI adoption. practical strategies to make technology work for people—not the other way around.

🎙️ What you’ll learn

How to run effective prompt-a-thons for departmental AI adoption
Ways to reduce AI-related fear through education and transparency
Practical uses of Copilot for meeting recaps and daily workflows
The difference between training and change management in digital transformation
How to build personalised AI agents aligned with organisational needs

✅ Highlights

“You need to wind down.”
“We are still in charge of it. We as people.”
“You are still the expert in your field.”
“We start to craft scenarios.”
“They learn how to craft these more powerful prompts.”
“It’s not that everybody shares with their colleagues.”
“We build a lot of simple agents and more advanced agents.”
“We have to do more about agents.”
“I think I can call myself a Copilot expert.”
“It’s not the scary person who will replace me.”
“You get the opportunity to learn together with your colleagues.”
“It’s a really great way to dive into their organisation and their needs.”

🧰 Mentioned

Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365-copilot
Copilot Studio: https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio Microsoft Power Platform: https://www.microsoft.com/en-us/power-platform
West Swedish Chamber of Commerce: https://www.handelskammaren.net
Microsoft MVP YouTube Series: How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7

✅ Keywords

copilot, ai agents, microsoft 365, change management, prompt engineering, power platform, copilot studio, power automate, digital transformation, organisational culture, prompt-a-thon, hybrid work

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Thanks for listening 🚀 - Mark Smith