Delve into the essentials of hospitality, where the focus is on creating a supportive workplace culture. Discover how effective leadership shapes customer experiences, ensuring every guest feels valued. The art of personalized coffee service shines through as hosts discuss enhancing interactions with meaningful details. Explore the balance between engagement and efficiency, addressing the unique challenges faced post-pandemic. This insightful conversation uncovers how the simple things can elevate service in the specialty coffee world.
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volunteer_activism ADVICE
Balance Speed and Connection
Deliver quick and consistent service to all guests to respect their time.
Avoid spending too much time with one guest at the expense of those waiting behind.
insights INSIGHT
Personalized Hospitality Matters
Exceptional service adapts to each guest's energy and mood.
You can't deliver true hospitality with scripted, copy-and-paste interactions.
volunteer_activism ADVICE
Use Names to Clarify Orders
Use names on orders to prevent confusion and make guests comfortable.
Call out orders twice to reassure guests their drinks are correct.
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They are the simple things that often go unsaid. Well we are talking about them...
Names on an order. keeping the line moving so each guest feels cared for the same amount. The fundamentals of hospitality.
Coffee Podcast:
Chis Baca and Jared Truby, two of the founders of Cat & Cloud coffee share their insights of leadership and owning a small business, through the lens of the specialty coffee industry. It's not just about whats in the cup, but the intention behind how it was put there. With new episodes weekly, listen in as there's always little nuggets of wisdom.
Where to listen
Apple Podcast:
https://podcasts.apple.com/us/podcast/cat-cloud-podcast/id1021859870
spotify:
https://open.spotify.com/show/1Ca5vz73UcyAHCAYmWKpl5?si=d8whB74aRjmgU-ld_0qZfQ&dl_branch=1
Watch here on youtube!
https://youtube.com/playlist?list=PLKAafL6q_RiChNcnVZh3_uW0fKBJ6gImB
If you want even more insights from Chris and Jared, consider becoming a member over on Patreon. each week get even more, as well as exclusive access to a likeminded community, with plenty of benefits to come. It's just the price of a latte a month, and we think there is a lot of value in that. So check it out.
https://www.patreon.com/catandcloud
The usual suspects.
Instagram: https://www.instagram.com/catcloudcoffee/
Cat & Cloud: https://catandcloud.com/
Your hosts:
Baca's Blog: www.realchrisbaca.com
Jared on IG: www.jaredtruby.com
Your editor:
justphred
We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it’s our mission to inspire connection, by creating memorable experiences.
We're a small independent business and this is our story.
Enjoy!
Cat & Cloud Podcast