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Hospitality Part 1

Cat & Cloud Podcast

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The Art of Personalized Coffee Service

This chapter explores the significance of exceptional guest service in coffee shops, focusing on personalized interactions and the use of names to enhance customer experiences. The speakers discuss how effective communication about orders and wait times can alleviate stress and improve perceptions of service quality. By emphasizing the humanitarian aspect of hospitality, they advocate for genuine connections that foster a more engaged community within the specialty coffee industry.

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