Headlines: How a Vegas Hotel Manager Allegedly Stole $773K in Guest Refunds
Nov 1, 2023
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A former Vegas hotel manager allegedly stole over $773K in guest refunds, living lavishly; discussion on the steps that could have been taken to detect and prevent such fraud.
Regular audits, controls, and data analytics can help detect and prevent fraudulent refund scams like the one at Aria Resort and Casino.
Creating a culture that rewards whistleblowers and strengthening internal controls can significantly mitigate the risks of fraud for corporations.
Deep dives
Fraudulent refunds and lavish spending
Brandon Johnson, a former operations manager at the Aria Resort and Casino in Las Vegas, is facing 15 felony charges, including theft, computer crime, and money laundering, after allegedly stealing over $773,000 in guest refunds. A co-worker became suspicious of Johnson's extravagant purchases and found that he had processed over 200 fraudulent refunds onto his personal debit card. The scheme started small but escalated over time. Johnson allegedly moved the stolen money between various Chase accounts to conceal the source. Johnson's co-worker reported the findings, but claims they were terminated by Aria. Regular audits of refund transactions, controls and approvals over refunds, and using data analytics to flag suspicious transactions are some suggestions to prevent and detect this type of fraud.
Protecting against fraud through internal controls
To detect and prevent fraud similar to the case at Aria Resort and Casino, companies like MGM should consider implementing certain measures. Regular audits of refund transactions can help identify high volumes of refunds to one account. Controls and approvals over refunds, including manager approval over a certain threshold, can help monitor and prevent fraudulent activity. Restricting refunds to cards previously used on guest accounts can prevent funds from being redirected to an employee's personal account. Using data analytics to flag suspicious transactions, like a high number of refunds by one employee or multiple refunds to the same account, can aid in early detection. Finally, it is important to create a culture that rewards whistleblowers rather than punishing them, as firing whistleblowers can discourage others from reporting fraud in the future. Strengthening internal controls and promoting a culture of integrity can significantly mitigate the risks of fraud for corporations.
A former Vegas hotel manager is accused of stealing over $773,000 in guest refunds and using the money to live lavishly. We unpack how he allegedly pulled off the massive refund scam and what could have been done to catch it sooner.
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Transcripts
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