

The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216
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đ¤đď¸âThe one with mean girlsâ with Beth Karawan CoFounder / EVP at
Imprint CX in CX Passport Episode 216đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction: Welcoming Beth Karawan
1:26 Why Beth felt like the ânew girlâ in CX
3:16 How customer experience redefined her work
5:25 Challenging the CX status quo
8:10 Questioning NPS and traditional VOC programs
12:33 Why CX must change employee behavior too
15:36 Remembering the real purpose of business
17:50 First Class Lounge
20:29 Finding purpose in customer experience work
23:09 Helping employees actually live brand values
24:50 The origin of Donut Friday and lessons from donuts
27:52 Where to connect with Beth
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Beth LinkedIn: https://www.linkedin.com/in/bethkarawan/
Itâs Donut Friday!: https://www.linkedin.com/newsletters/7222683112294522880/