AI, Search & The Future of Retail Marketing | Beyond’s VP Rick Egan at eTail West

In this episode, Rick Egan, VP of Performance Marketing at Beyond (Bed Bath & Beyond & Overstock), explores how AI and first-party data are impacting digital marketing strategies. Learn about the role of behavioral AI in customer acquisition, the impact of predictive analytics on promotions, and the future of AI-powered search and personalization.

🔹 [0:14] Live from eTail West: Introducing Rick Egan & Beyond’s marketing strategy

🔹 [1:25] Rick’s early days in e-commerce & the evolution of digital marketing

🔹 [2:44] The challenge of acquiring new customers cost-effectively

🔹 [4:13] The role of first-party data in optimizing marketing campaigns

🔹 [5:49] AI-powered customer segmentation & predictive behavioral modeling

🔹 [6:45] Why NOT couponing is an overlooked retail growth strategy

🔹 [8:07] How AI is reshaping search—generative & language-based models

🔹 [9:46] Visual search: why it hasn’t taken off & its potential future

🔹 [11:26] Rick’s predictions: The biggest changes coming to digital marketing in 2025

Join us for a thought-provoking discussion on the next wave of AI-powered marketing, and subscribe for more insights from retail’s top leaders. And special thanks to our NetElixir for making our coverage of eTail West possible!

#etailwest #ecommerce #onlineshopping #retailtrends

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