In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work.

Jeff shares his thoughts and experience with...

The questions to ask to gauge if your employees are engaged
Personalization's relationship to culture fit
How metrics shouldn't be the barometer for success
The importance of definitions
How we're approaching employee surveys and reviews wrong
The one thing that generally determines if an organization is engaged

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How To Define Tangible Employee Engagement with Jeff Toister