Break Point
Live from Washington DC with Allen Andreas and Kanika Tolver
Apr 3, 2024
Software innovator Allen Andreas and ServiceNow expert Kanika Tolver discuss the latest Washington DC release, AI impacts, career stories, and advice for ServiceNow beginners in an engaging live conversation.
17:01
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Podcast summary created with Snipd AI
Quick takeaways
- The Washington DC release of ServiceNow introduces AI integration for enhanced self-service capabilities and communication with customers.
- Incorporating AI into the ServiceNow platform enables continuous improvement opportunities, streamlined health monitoring, and community feedback for governance and code enhancement.
Deep dives
ServiceNow Washington DC Release Insights
The release of the Washington DC version of ServiceNow introduces significant enhancements to the platform. AI integration, like the virtual chat agent linked with Microsoft Teams, enhances self-service capabilities and communication with customers. Features such as large language modeling discovery topics and CAC and PIVCAR digital signing support offer valuable functionalities for users, making everyday processes more efficient and effective.
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