The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com
In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.
00:00 Welcome and Introduction to the Guest
00:41 Lucas's Journey from Brazil to Tech Entrepreneur
02:01 The Birth and Mission of Freatz
06:03 Deep Dive into Freatz: Concept and Impact
09:19 Challenges and Solutions in Restaurant Feedback
14:28 Consumer Experience with Freatz
19:02 The Restaurant's Perspective: Utilizing Data for Growth
23:15 Leveraging AI for Enhanced Consumer Insights
31:50 Success Stories and the Freets Model Explained
35:59 How to Connect with Freets and Closing Thoughts