The one with the BPO Brand Love- Jose Herrera E77

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🎤Changing the BPO industry through employee experience and matching agents to brands they love in “The one with the BPO Brand Love” with Jose Herrera Co-Founder & CEO at Hire Horatio CX in CX Passport episode 77 🎧 What’s in the episode?...

🧚‍♀️The disruptor's muse

🔁Lack of consistency taking care of customers

💗Matching BPO contact agents to the brands they love

🤩Focus first on wowing employees

👂A BPO partner as a source of VOC

🌎Building your company in your homeland

😎Why The Dominican Republic is a great place for business

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“We focus first on wowing our employees, because in our experience, making sure that our employees are happy is also good for our customers.” - Jose

Episode resources:

LinkedIn: www.linkedin.com/in/joseherrerap

Email: jose@hirehoratio.com

Website: hirehoratio.com