Performance Matters | A 5 Moments of Need® Podcast Series

Why Technology Matters with Workflow Learning

May 9, 2022
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ADVICE

Prioritize Methodology over Technology

  • Start with available technology and apply the methodology to your workflow.
  • Don't prioritize technology over understanding workflow needs.
ANECDOTE

Print Solution for Hospital Opening

  • Carol Stroud created a print solution when technology wasn't available for a new hospital opening.
  • This print solution, based on workflow and tasks, proved effective and later evolved into digital versions.
ADVICE

Building a Digital Coach

  • To build a digital coach, focus on supporting workflow and providing access to task support within two clicks or ten seconds.
  • Ensure consistent structure and support for all user experience levels.
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