Psychology of Customer Success How to "Manage Up"
May 1, 2024
Discover a fresh approach to managing up that fosters collaboration. Learn how to clarify your success metrics and understand your manager's goals. Rachel emphasizes the importance of human connection through small gestures and communication preferences. Proactively own your career development and always come with solutions that align with your boss’s priorities. Lastly, grasp the impact of gratitude in building positive workplace relationships, while also recognizing when it's time to shift away from toxic dynamics.
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Managing Up Is Considerate Management
- Managing up is not about changing someone else or manipulating them.
- It's about being considerate and applying good management behaviors upward and sideways.
Clarify Your KPIs And Leading Indicators
- Get crystal clear on your KPIs and leading indicators rather than only lagging metrics.
- Ask your manager to define success so you can focus on the behaviors that drive outcomes.
Humanize Work With Small Connections
- Treat your manager as a human with ups and downs and build small personal connections.
- Use brief, genuine pleasantries to humanize interactions and strengthen rapport.