Tune into this exciting new episode of InTouch with Terri as Terri Ross is joined by Charlie Winn, CRO of LIINE, the AI-Powered call tracking platform that simplifies and improves how healthcare practices acquire new patients. In this episode Terri and Charlie discuss:
- The most common reasons new leads do not schedule the initial consultation?
- In your opinion and after reviewing your analytics and listening to calls, what % of the time do you feel the calls are good, and what % could use training
- What type of experience do you feel one needs to excel at the front desk roll to be able to successfully manage and convert leads effectively?
- How should someone answer questions about pricing over the phone?
- What data you should be measuring to assess the performance of your patient acquisition funnel?
- Should you incentive your front desk staff to care about converting more leads? If so, why isn’t it part of their responsibility?
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