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The Art of Listening: An Eight Step Approach to Connection with Emily Kasriel

Sep 11, 2025
Emily Kasriel, an award-winning journalist and executive coach, shares her insights on deep listening, drawn from her extensive experience at the BBC. She discusses her eight-step approach to enhance listening skills, highlighting its role in fostering connection and empathy. Topics include the interplay of personality types through the Enneagram, stories that invoke emotional understanding, and the importance of psychological safety in conversations. Kasriel's reflections on self-awareness and curiosity offer transformative tools for improving relationships.
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INSIGHT

Deep Listening Is Whole-Person Understanding

  • Emily Kasriel defines deep listening as listening with the whole of you to truly understand another person rather than performing listening.
  • Listening aims for understanding and trust, and does not require agreement.
ANECDOTE

Staying With Discomfort Helped Her Daughter

  • Emily recalls shifting from fixing others to staying with their discomfort when her daughter lost her apartment.
  • Her changed response helped the daughter reframe and find practical solutions.
ANECDOTE

A Missed Interview Taught Her To Step Back

  • Emily missed insights when interviewing the president of Ethiopia because she rushed to hold him accountable instead of listening.
  • That mistake inspired her to learn to step back and seek understanding alongside accountability.
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