Anita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it’s like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges:
1. Evolving Responsibilities for the Product Ops team
2. Reducing waste in operations using internal tooling and keeping the user at the centre
3. Hiring externally: how do we find the right talent

Listen in for some practical insights into growing a product ops team and how product ops is helping to improve efficiency through internal tooling and keeping the user at the centre of everything!