Resilient Leadership in Times of Uncertainty | Sue Hutchison

Equifax Canada's President and CEO, Sue Hutchison, joins us to unravel the fabric of leadership in the face of adversity. Steering a corporate giant through the pandemic's upheaval and an integration to the cloud, Sue shares her profound insights on virtual onboarding, cultivating connections in a remote landscape, and the invaluable lessons learnt from a peek into the personal lives of her team. Her approach to nurturing a corporate culture underscores the importance of empathy and transparency in a leader's toolkit.

Navigating a company through transformative times demands a unique blend of optimism and emotional intelligence, qualities that Sue embodies and advocates for. In our discussion, she emphasizes the art of celebrating team victories and the necessity of integrating diverse viewpoints for a well-rounded strategy. The intimate interplay between trustworthy leadership and the successful migration to new technological frontiers is a recurring theme—underscoring the power of adaptability and clear communication in the face of change.

Our conversation takes a deeper dive into the impact of leadership on mental health and personal growth. Sue and I reflect on the critical bonds solidified during the global crisis and the revelation of life's fragility, which fuels our zest for authentic engagement and mindful living. This episode is an exploration of the human side of corporate leadership, touching on the influence of vulnerability, the commitment to diversity in hiring, and the ways we can draw strength from our networks during our most challenging times. Sue's journey is not just a testament to resilient leadership but an invitation to embrace the growth that comes with it.

What You’ll Learn:

• The challenges and opportunities of virtual leadership.

• The role of empathy in successfully guiding large-scale transformation.

• The interplay of personal and professional growth.

• Impact of leadership on mental health. 

• Diversity and inclusion in hiring.

• Resilience and adaptability in leadership

Podcast Timestamps:

(00:00) - Leading Through Change

(08:58) - Leadership Qualities for Successful Transformations

(21:06) - Leadership, Mental Health, and Connection

(35:38) - Leadership Impact and Personal Growth

Key Topics Discussed:

Positive Leadership, Equifax Canada, Adversity, Virtual Onboarding, Remote Work, Corporate Culture, Empathy, Transparency, Optimism, Emotional Intelligence, Celebrating Team Victories, Diverse Viewpoints, Adaptability, Clear Communication, Mental Health, Personal Growth, Vulnerability, Diversity in Hiring, Authentic Engagement, Mindful Living, Resilient Leadership, Transformation, Building Trust, Stress Management, Personal Well-being, Workplace Dynamics, Vulnerability, Personal and Professional Networks, CEO Success

More of Sue:

In 2020, Sue Hutchison joined Equifax Canada as President and General Manager. With 30 years of experience in the financial services, credit and lending industries, Sue has held several senior leadership roles including those with MasterCard, Payments Canada, HSBC Bank, and Bank of America. She's also an active board member of Home Capital Group, has served as an advisory board member for Women in Payments, a board member for BC Women in Hospital Foundation, and the Nature Conservancy of Canada. She now leads Equifax’s transformation from its tremendous legacy into a 100% cloud-based data insights and technology company. 

LinkedIn: https://www.linkedin.com/in/suehutchison/?originalSubdomain=ca

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/