The Top 3 Mindsets Needed to Build an Elite Training Organization: #1 Be a People Development Company

Most home services businesses hit a ceiling because they focus on the wrong things, are YOU making this mistake? The secret to growth isn’t more trucks or shiny equipment, it’s building up your people. In episode 16 of the Wisdom of Wrench podcast, host Kevin Comerford dives deep into what it takes to grow your home services business alongside Ray Dias and Mike O’Brien.

This is the first of a powerful 3-part series where we share the #1 critical mindset for creating an elite training organization: Be a People Development Company. Learn how prioritizing your team leads to real, sustainable growth. If you’re in HVAC, plumbing, electrical, or customer service, you’ll relate to every lesson shared in this episode.

Kevin, Ray, and Mike unpack how focusing on your team members, not just customers, will transform the culture of your business. Hear why businesses stall, how to break free from flatlining growth, and the exact strategies used to go from $15 million to $130 million. Discover how starting small with training initiatives can create long-term impact, why effective adult learning is the cornerstone of success, and how creating a culture of growth keeps your team loyal and engaged.

If your goal is to scale your business, improve team performance, and create a company culture that people love, this episode is built for you. Tune in to find out what it really means to prioritize the people driving your business forward.

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Chapters:

0:00 Why People Development Matters  

1:02 The 3 Mindsets for Success Preview  

1:31 Mindset #1: Be a People Development Company  

3:05 Meet Mike O’Brien – Education to Trades Journey  

8:25 Why Mike Left Education for the Trades  

13:24 Core Values: The Secret to Growth  

16:41 What It Means to Be People Focused  

22:50 Life-Saving Story That Built an Unexpected Bond  

25:33 The Importance of Knowing Why You Exist  

30:59 Investing in People Over Equipment  

36:18 How Champions University Started Small  

40:37 From Training to True Learning: 90/10 Rule  

43:45 Building Confidence Through Learning Exercises  

50:17 Why Employees Should Teach Each Other  

54:09 Custom Training Creates Better Results  

1:03:22 Make People Better, Make Business Better