364. How BJ’s Wholesale Club is leveraging AI to serve their customers

Anjana Harve serves as Executive Vice President, Chief Information Officer of BJ’s Wholesale Club, where she leads technology innovation at the high-frequency club store. In this episode, Harve joins us to talk about the BJ’s member experience, how the company is leveraging AI, her personal career journey and what’s on the horizon for tech and retail.

(00:00:00) Introductions

(00:01:28) Anjana’s Career Journey

(00:05:45) The Membership Model

(00:08:27) How BJ’s Is Leveraging AI

(00:16:10) Women’s Representation In STEM Leadership Roles

(00:21:00) What’s Next For BJ’s?

(00:25:04) Anjana’s Career Advice

(00:26:44) The Exciting Future Of Tech And Retail

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Resources:

• BJ’s Wholesale Club

• Get ready for Retail’s Big Show in NYC

• Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

• BJ’s Chris Baldwin on what keeps this CEO up at night

• NRF Retail Leadership Series: Chris Baldwin, Executive Chairman, BJ's Wholesale Club

• Value, partnership and peanut M&M’s: BJ’s Wholesale Club aligns with Mars

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