Episode 191: Rob gives his 12 tips for cooling down a customer.

⏱️ Timestamps:

00:00:00 - Intro

00:02:49 - Setting the tone from the start

00:05:36 - Gaining control without losing trust

00:07:07 - Handling difficult customers with finesse

00:08:45 - The magic of labeling and mirroring

00:10:10 - Using whispers to calm the storm

00:11:05 - Knowing when to walk away

00:15:08 - The underrated power of an apology

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Mastering customer de-escalation | Ep. 191