Perspectives

Leadership advice and more from Tangerine Bank CEO Gillian Riley

Dec 19, 2023

Gillian Riley, CEO of Tangerine Bank, discusses the evolution of digital banking, her experiences as a woman in the corporate world, and the creation of the Scotiabank Women Initiative. Highlights include Tangerine Bank's transition to a full-service bank, the advantages of being a digital bank during COVID-19, and the importance of feedback and vulnerability in leadership.

21:39

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Episode guests

Gillian Riley

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Episode notes

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Quick takeaways

Tangerine Bank successfully transitioned from a savings bank to a full-service bank, expanding its offerings and meeting customers' needs.

Tangerine Bank showcased exceptional resilience during the COVID-19 pandemic, adapting quickly to the new normal and providing seamless and agile support to customers.

Deep dives

Key Point 1: Tangerine Bank's expansion into a full-service bank

Over the past five years, Tangerine Bank has successfully transitioned from being a savings bank to becoming a full-service bank, offering a range of products and services. This expansion included the addition of debit cards, credit cards, and new investment products, providing Canadians with more options and meeting their banking needs. Tangerine Bank takes pride in their ability to adapt and launch these products, establishing themselves as a prominent player in the banking industry.

Introduction

2min

Highlights of the Past Five Years

11min

Adopting new features and supporting women entrepreneurs

3min

Reflections on Women in the Corporate Space and Commercial Banking

4min

The Importance of Vulnerability and Empathy in Leadership

2min

Gillian Riley joins us in the studio for a candid interview as she marks her fifth anniversary as the head of Tangerine — a pioneer in digital banking in Canada. She’ll tell us about the evolution of digital banking and her experiences as a woman in the corporate world and how that inspired her to found the Scotiabank Women Initiative five years ago. Also, she gives some leadership lessons she's picked up along the way.

For more on the Scotiabank Women Initiative, read this article featuring Gillian Riley and an entrepreneur the initiative has helped.

Key moments this episode:

1:41 — Gillian’s highlights from her five years as the CEO of Tangerine

4:07 — Looking back at some of the benefits of, and lessons from, being a digital bank during COVID lockdowns

5:20 — Breaking down the evolution of digital banking in the last five years

6:47 — Transitioning to working for a digital bank

8:14 — What does it mean for Tangerine when many banks are moving towards the digital space?

9:42 — How Tangerine maintains its brand awareness and identity

11:21 — What is the next step in digital banking?

13:05 — Reflecting on her role in creating the Scotiabank Women Initiative

15:43 — Personal experiences as a woman in the corporate world that inspired the creation of SWI

18:27 — Gillian’s advice to people who aspire to be a leader like her

20:40 — Final question: how’s your jump shot?

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Perspectives

Leadership advice and more from Tangerine Bank CEO Gillian Riley

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Key Point 1: Tangerine Bank's expansion into a full-service bank

Key Point 2: Tangerine Bank's resilience during the COVID-19 pandemic

Key Point 3: Tangerine Bank's establishment as a trusted and innovative brand

Remember Everything You Learn from Podcasts