Crucible Moments LIVE: ServiceNow CEO Bill McDermott on Unlocking Elite Level Execution
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Jan 2, 2025 
Bill McDermott, CEO of ServiceNow, known for his rapid growth strategies, shares insights with Pat Grady of Sequoia Capital. They discuss ServiceNow's remarkable rise to a $225B market cap, fueled by elite-level execution. McDermott emphasizes how a people-centric approach and innovative culture have driven the company's success. The conversation also highlights the transformative role of AI in improving enterprise efficiency, showcasing practical applications that enhance productivity across various industries.
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Deli Business
- As a teenager, Bill McDermott bought a deli, competing with 7-Eleven and supermarkets.
- He attracted high schoolers by offering video games, creating a loyal customer base.
ServiceNow's Culture
- ServiceNow's success is attributed to its strong culture and focus on people.
- This is evident in its history of CEOs who prioritized employee and customer needs.
Leaving SAP
- Bill McDermott left SAP to join ServiceNow after being impressed by its platform.
- He was initially hired by SAP to use ServiceNow to fix integration issues at SAP.