Mastering Communication: Tips for Better Patient Interactions with Mike Studer
Jul 19, 2023
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Mike Studer, an expert in concepts such as Nudge and Gamification, discusses using active listening techniques to help patients make better decisions. They explore behavior change techniques, tailoring treatments to individual preferences, and the importance of understanding subjective assessment and behavioral economics. The speakers emphasize the significance of motivating patients, giving them autonomy and productivity opportunities, and allowing them to have an active role in their healthcare decisions.
Personalizing rehabilitative and medical engagements based on individual interests and goals can optimize treatment outcomes and save valuable time.
Behavioral economics can be utilized to make healthy choices more attractive and convenient for patients, enhancing the effectiveness of behavior change strategies.
Deep dives
The Importance of Personalizing Treatment and Saving Time
Personalizing rehabilitative and medical engagements is crucial in saving time and optimizing subsequent visits. By learning about the individual, their interests, and goals, therapists can tailor assessments and treatment opportunities accordingly. This knowledge helps to optimize treatment outcomes and address specific needs, such as improving balance or enabling physical activities like playing with children or walking the dog. By leveraging this understanding across assessments and subsequent treatments, therapists can streamline the process and save valuable time.
Utilizing Behavioral Economics for Effective Behavior Change
Behavioral economics provides insights into how and why humans make decisions. In healthcare, it can be utilized to make healthy choices more attractive and convenient for patients. Instead of relying solely on education, therapists can nudge patients towards healthier decisions by removing barriers and making options obvious, satisfying, and fun. This can involve gamification, leveraging numerical indicators for progress, and considering the concept of loss aversion, where individuals are more motivated to invest in their health to prevent future losses. By understanding individuals and their preferences, therapists can enhance the effectiveness of behavior change strategies.
Motivating Patients Through Active Listening and Autonomy
Motivating patients to make beneficial changes requires active listening and allowing patients to be active participants in their healthcare journey. Rather than attempting to debate or convince patients with words, therapists should focus on being better listeners and understanding their motivations. By giving patients autonomy in decision-making, such as allowing them to select exercises that resonate with them, therapists can increase patient engagement and adherence. Additionally, considering a patient's productivity and mastery preferences in physical activity recommendations can further enhance motivation. By putting patients at the center and enabling them to feel empowered, therapists can effectively support behavior change.
In this episode with Mike Studer, he introduces us to concepts such as Nudge and Gamification and how these concepts can be used through active listening techniques to help your patients make better and healthier decisions. We discuss how you can use these ideas in your sessions to encourage autonomy, productivity and mastery for your patients and ultimately help with patient motivation.
Want to learn more about Behavioural Economics? Mike Studer recently did a brilliant Masterclass with us called “The missing link in patient engagement: Behavioural economics and psychologically-informed techniques” where he goes into further depth on this topic. You can watch his whole class now with our 7-day free trial: https://physio.network/masterclass-studer
Mike Studer practices in Las Vegas, Nevada and in Bend, Oregon. He is presently an adjunct professor at Oregon State University’s DPT program in Bend, Oregon, where he leads the coursework on motor control and assists the national network of neurologic PT residencies (Neuroconsortium).
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Our host is @James_Armstrong_Physio from Physio Network
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