143 Right People, Wrong Seats: How to Build a Stronger Clinic Team

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Welcome
Hello and welcome to the Treat Your Business Podcast. I’m Katie Bell, and this week I’m diving into a situation that so many clinic owners face, what to do when you realise you’ve got the right person, but they’re in the wrong seat, or perhaps the wrong person in the right seat. It’s something I see all the time in our Thrive community, and it’s a challenge every growing business has to navigate. 🌱

Episode Summary
In this episode, I’m sharing why team churn is so common as we grow and why it’s not always a bad thing. I talk about the early days of hiring, when you just need someone with a pulse!, and how, as your business grows, it’s vital to focus on getting the right people in the right seats. I introduce the GWC framework (Get it, Want it, Capacity to do it) from the Entrepreneurial Operating System, and I break down how to analyse your team, set your cultural bar, and have those tough but essential conversations when someone’s not quite fitting. I also share my own experiences of getting this wrong, what I’ve learned, and why intentional culture creation is the real key to sustainable growth.

Key Takeaways

• Your business will only grow as far as the strength and alignment of your team
• It’s normal to outgrow team members or find they’re no longer the right fit
• Use the GWC framework to analyse roles and people: do they get it, want it, and have the capacity?
• Setting a clear bar for your values and culture helps you make objective decisions
• Don’t avoid the hard conversations—leadership means making decisions with empathy and clarity
• Regularly review your accountability chart and delegate where possible so you can focus on growth

Resources & Links

• Sponsored by VBS Medical Limited: Exclusive distributors of K Laser and Indi A therapy in the UK and Ireland. Find out more and book your free trial at www.pbsmedical.com
• Want to dive deeper into team building and leadership? Join our Thrive coaching community for more support and resources: https://thrive-businesscoaching.com 

Episode Sponsor

VBS Medical Ltd, exclusive distributor in the UK and Ireland of K-Laser Therapy & Indiba Radiofrequency Therapy.
To learn more about K-Laser Therapy, visit: https://klaseruk.co.uk/why-klaser/
To learn about Indiba Radiofrequency Therapy, visit: https://vbsmedical.com/product/indiba-radiofrequency/
Book your free trial at https://vbsmedical.com/contact/ – quote "THRIVE" to receive a fr

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk. 

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