1. The concept of forward deployed engineering, inspired by French restaurants' efficiency, was a significant contribution to Palantir. This concept involves computer scientists interacting with customers to understand their needs and improve the product. It is a hybrid role that combines product management, customer success, and engineering.
2. Interacting with customers, considering technology, and focusing on value are key aspects of forward deployed engineering. By working backwards from customer problems, accountability is created, and the lives of customers are improved.
3. Judging oneself based on the impact on customers is more important than meeting technical specifications or past ambitions. Building a business requires doing what needs to be done to provide value and improve customers' experiences.

Highlights created by Damon Kost