1. Overload for knowledge workers often comes from the coordination and collaboration component, rather than the execution demand.
2. Microsoft app users spend almost half of their workweek on emails and digital meetings and it can lead to overhead saturation and constant interruptions.
3. Efficiency can be improved by limiting workload to two things at a time and smarter workload management systems are needed for optimal productivity.
4. Lowering obligations may be a better solution than hiring a personal assistant to manage overload.
5. Real-time synchronous communication should happen through face-to-face office hours and regularly scheduled docket-clearing meetings are helpful for productive team collaboration.
6. Workload management is key to preventing the burnout crisis in the knowledge work sector.