Topics Covered:
- The emotional reality of dealing with setbacks — both personal and professional
- Why it’s okay (and necessary) to grieve product failures
- How leaders can create space for teams to recover before jumping into post-mortems
- The danger of tying performance too tightly to outcomes
- How continuous discovery builds resilience by normalizing failure
- Using the 10–10–10 framework (from Decisive by Chip & Dan Heath) to gain perspective on setbacks
Key Takeaways:
- Setbacks are not just inevitable — they’re part of doing meaningful product work.
- Giving teams time and space to process failure builds long-term resilience.
- Mourning losses is just as important as celebrating wins.
- Healthy discovery cultures embrace reflection, psychological safety, and emotional honesty.
- Staying consistent with discovery habits helps teams recover faster and learn more deeply.
Notable Moments:
- [00:02:00] Teresa shares the story of her injury and what it’s taught her about patience and setbacks.
- [00:10:00] Petra talks about a team whose carefully planned launch didn’t move a single KPI.
- [00:20:00] Discussion on allowing space for grief and frustration after failure.
- [00:30:00] Why organizations must decouple performance reviews from short-term outcomes.
- [00:40:00] How continuous discovery can help teams normalize — and even learn to appreciate — setbacks.
Resources & Links:
Mentioned in the episode:
