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5min chapter
Off Script: Reinventing customer service with AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Advancements in Natural Language Processing and Machine Learning
Exploring the evolution of language models, from rule-based to attention-based algorithms, and the impact of scaling up training data on AI capabilities for tasks like summarization and instruction understanding.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode