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Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
VUX World
The Language of Orchestration
Most conversational AI platforms are skill builders. So they built skills, but there's no kind of overlay that connects those in helpful ways to other pieces of the business. And more importantly, provides for a user center design paradigm. Our approach is slightly different, where it all starts with really being responsible for the pipes and the infrastructure. That means any phone call, whether it's part of a Genesis deployment or a Cisco deployment, maybe it's none of those,. All of the telephony can now be analyzed by one reach.
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