3min chapter

Dreams with Deadlines cover image

Jobs to be Done, Part 1 | Alan Klement, Author of When Coffee and Kale Compete

Dreams with Deadlines

CHAPTER

The Importance of Holistic Experience in Manufacturing

In the Valley, they look at each step and improve it one at a time. But that's not how we really experience products: We experience them as bundles. And you got to attack the other ones, right? Exactly. It's about moving beyond just thinking about product functionality. The experience now, I mean, I remember when I started in tech, like we didn't talk about the customer experience as a whole thing.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode