Jobs to be Done, Part 1 | Alan Klement, Author of When Coffee and Kale Compete
Dreams with Deadlines
00:00
The Importance of Holistic Experience in Manufacturing
In the Valley, they look at each step and improve it one at a time. But that's not how we really experience products: We experience them as bundles. And you got to attack the other ones, right? Exactly. It's about moving beyond just thinking about product functionality. The experience now, I mean, I remember when I started in tech, like we didn't talk about the customer experience as a whole thing.
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