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8min chapter
The trouble with Table 101 (Update)
Planet Money
Designing Dining: The Impact of Seating
This chapter explores the intricate relationship between restaurant design and diner behavior, highlighting how seating arrangements and table layouts affect customer experiences. Through case studies and a discussion of specific elements, such as chair origins and space optimization, the speakers reveal the psychological and financial implications of dining environments. The chapter balances the tension between operational efficiency and guest comfort, advocating for strategies that enhance both customer satisfaction and profitability.
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