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121. Solve Problems Before They Happen with Dan Heath
The Greg McKeown Podcast
The Leverage Point
In the same way that they reviewed those medical examiner reports, it sounds to me like we could think about there being three steps in the process. Stap one, named the insufferable frustration. Step two is to set as a goal end. So you set as the intent, end crime, end drop out rates, end, name issue. And three, to look for the easy intervention.
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