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S1 E10 | Paradigm Shifts You Need to Become Truly Customer-Centric
The Circuit Breaker
Active Listening
i heard on packing as one of those skills in in listening. And so the other thing is, is like, we'll listen to a conversation and go like, ok, wat second. I don't knowou you talk about trust as essential to this process. Is trust an output of this process? Or is trust actually an input to the process to make the process work? You can say it's all one, because that's active listening, ight?
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