This chapter explores how AI is transforming customer service operations, evidenced by Klarna's workforce reductions. It presents diverging views from IT leaders in India regarding the balance between automation and job security, highlighting the ongoing uncertainty surrounding AI's effects on employment.
In today’s episode, we look at 3 big stories:
- Does Maruti Suzuki hate EVs?
- Analysts disappoint NVIDIA earnings
- Will AI take my job or not?
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