Episode 750 | Making Your First Hire, Testing Prices, And More Listener Questions (with Laura Roeder)
Startups For the Rest of Us
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Navigating Customer Support and Pricing Challenges
This chapter explores the difficulties solo founders face with customer service, advocating for the hiring of virtual assistants or customer service representatives to streamline operations. It also discusses effective strategies for price testing, emphasizing the importance of quality talent and thoughtful pricing models to adapt to market conditions. The speakers stress the need for transparency and customer involvement in pricing changes, along with leveraging expert insights and AI tools to refine approaches.
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