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14min chapter
Greg Jackson of Octopus Energy in powerful conversation with Rory
On Brand with ALF & Rory Sutherland
Revolutionizing Customer Service in the Energy Sector
Exploring a transformative journey from video game development to energy software, the chapter emphasizes the value of customer-centric technology like Kraken for energy companies. It discusses the unique approach of small, dedicated teams managing large customer bases, drawing parallels with Shopify's efficient operational structure. The narrative delves into the significance of prioritizing customer happiness over efficiency metrics and the importance of fostering innovation and employee autonomy in customer service.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode