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#1: Airbnb's Director of Experience, Katie Dill, tells us why Airbnb uses "stories" to design

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Are the Designers Really Being Included in the Decision Making Process?

Designers used to be left out of the decision making process. But now they are playing a key role in planning and strategy conversations. The design team is made up of people at different levels of seniority. They work together as pairs so that each person can bring their own unique skill set, says Mr Yao.

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