#23 Vegas meeting w/ Michael Rubin, Economics of mobile car care, Trick to hiring 600 technicians, Leveraging AI, Why EV maintenance is so profitable | Scot Wingo, Founder & CEO of Spiffy
Car Dealership Guy Podcast
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The Significance of Net Promoter Score in Measuring Customer Experience
This chapter explores the concept of net promoter score and its application in the e-commerce world. It discusses the poor net promoter scores in the car service industry, focusing on Jiffy Lube and their questionable practices. The speaker also mentions the failure of a Silicon Valley competitor and how it benefited their own business.
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