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16min chapter
#23 Vegas meeting w/ Michael Rubin, Economics of mobile car care, Trick to hiring 600 technicians, Leveraging AI, Why EV maintenance is so profitable | Scot Wingo, Founder & CEO of Spiffy
Car Dealership Guy Podcast
The Significance of Net Promoter Score in Measuring Customer Experience
This chapter explores the concept of net promoter score and its application in the e-commerce world. It discusses the poor net promoter scores in the car service industry, focusing on Jiffy Lube and their questionable practices. The speaker also mentions the failure of a Silicon Valley competitor and how it benefited their own business.
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Discover
highlights
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