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The Athletic's Craig Custance: How to build winning teams, key traits of great leaders and future NHL GMs

Glass and Out

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Leadership and Trust in Hockey

This chapter examines the intricate dynamics of trust, leadership, and decision-making in professional hockey, focusing on the Washington Capitals' management during challenging times. Through personal anecdotes and reflections, it highlights the importance of patience and decisiveness in building successful teams while navigating player demands and management decisions. The discussion further explores the vital traits for success in sports management, emphasizing continuous improvement and a balance between talent and organizational culture.

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