From Newsagency to Legal Tech: A Journey in Customer Service

A conversation with Bim Dave, CEO of Helm 360, a consultancy focused on helping law firms optimize technology investments. Bim shares his experience in the legal tech space, tracing his journey from a technical support role at Elite (later acquired by Thomson Reuters) to leading a consultancy dedicated to improving law firm operations through strategic technology implementation. The discussion covers the critical aspects of data migration, the benefits smaller law firms can derive from technology, key factors for successful software implementation, and perspectives on hyped versus underutilized technologies in the legal field. Bim also offers a glimpse into the potential future of law firms, emphasizing the transformative role of AI.

Editing and Production: Grant Blackstock

Theme Music: Home Base (Instrumental Version) by TA2MI

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