2min chapter

Conquête cover image

Créer la meilleure Customer Experience - Anne-Laure Aumaitre (@Accor) - Conquête #45

Conquête

CHAPTER

La fidélité client à travers l'expérience et la satisfaction

Ce chapitre explore comment la fidélité des clients peut être renforcée par des expériences événementielles offertes dans le cadre d'un programme de points. Les intervenants mettent en avant l'importance de la satisfaction client et la gestion des réclamations pour établir des relations durables.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode