Enhancing Patient Experience Through Strategic Touchpoints

On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal and professional settings, revealing studies that show how the people we surround ourselves with can directly influence our success.

Dr. Costes also breaks down the importance of mastering patient touchpoints and delivering an exceptional patient experience—especially when external marketing isn't an option. From the role of trust transfer within your team to the nuances of effective communication, this episode is packed with insights on how small changes can lead to massive improvements in relationships, case acceptance, and overall practice success.

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast