Intro

In this episode of Dental Unfiltered, hosts Matt Brown and Dr. Andrew Vallo tackle the important issue of keeping dental team members safe from difficult patients while still providing a great experience for everyone. They chat about finding the right balance between top-notch customer service and making sure the staff feels secure. The guys emphasize how crucial respect is in the dental office, discuss what it means to send dismissal letters to toxic patients, and highlight the role of leadership in creating a supportive atmosphere. Overall, it’s a conversation about how to handle unacceptable behavior from patients and ensure a healthier work environment for the whole team.