The Flip in a Conversation

The flip happens in one of two ways. It's to take a pretty educated guess at what the principal is really nervous about, even though he or she hasn't said anything about it yet. If i'm feeling particularly confident, i'll guess what their revenue is and get really close,. like within five %. And you can hear this pause, and it's like, how did you know that? Well, that's the key to the flip here, right?