Q&A with Tommy - Fueling Employee Engagement With Equity Incentives
The Home Service Expert Podcast
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Key Metrics and Growth Strategies
This chapter explores the significance of tracking a limited number of key performance indicators for technicians, emphasizing three to six optimal metrics to enhance focus. It discusses strategies for minimizing callbacks, effective business naming, and the balance between organic growth and acquisitions in the home service industry. The conversation also delves into fostering employee engagement through performance structures and aligning financial goals to sustain profitability during business scaling.
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